| About Us Grant Graphics is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: Grant Graphics 610 Maple Ave Saratoga Springs, NY 12866 USA Phone: (518) 583-2818 Toll Free: (800) ASK-SKIP Fax: (518) 583-2819 Email: orders@grantgraphics.com |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling Orders are shipped out UPS Ground unless a special shipping request is made. Orders over $250 that are placed on a credit card are not charged shipping. Shipping charges will be applied accordingly to any orders not placed on a credit card or to orders under the $250 limit. |
| Delivery Schedule We deliver your order right away. Orders placed before 4:00pm (EST) will be shipped the same business day. Orders placed after 4:00pm (EST) will go out the following business day. We will normally send your order to you in 1-2 business days, depending on where your business is located. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from within the United States sales tax will be apllied to all in state orders. Our business is operated from NY state. If you are from NY state and have a resale certificate, please let us know (and send a copy) so we can make your business tax exempt. All other orders are tax free, please make sure to click the exempt box to reduce tax to zero. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. <All supply orders come with a 30 day no quibble guarantee.> |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call at (800) ASK-SKIP or fax us at (518) 583-2819 or write to us at 610 Maple Ave, Saratoga Springs, NY 12866. |
| Privacy Policy Grant Graphics does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy If your purchased item happens to be defective or not the item you were looking for, please call and we'd be happy to discuss a store credit (if the purchase was more that 30 days ago) |