Ir a contenido


What are your shipping options?

We ship with UPS. UPS Ground Shipping is free on orders over $200. Within our territory: New York, New Jersey, Connecticut, Massachusetts, Maine, Vermont, Pennsylvania. With the exception of equipment & special orders (for example pallets or products that we do not typically stock). We also use USPS to ship smaller packages. We will ship small packages under 1 lb. by USPS unless otherwise discussed prior to shipping.

A single $35 handling fee will be added to orders with 54" media being shipped outside of our territory.

How will I know if something is back ordered or being drop shipped?

You will be able to see if an item is back ordered or dropshipped on your packing slip. Dropshipped items are noted on the product page as being shipped directly from the manufacturer.

I am tax exempt but your site is charging me tax. What do I do?

Our store will charge you sales tax by default. It is your responsibility to contact us and provide us with a tax exempt certificate so that we can change your account to tax exempt. Please call 518-583-2818 or email You can also upload your tax exemption certificate via this link.

What about international shipping?

At this time we only ship within the continental USA.

We have Net Terms, how do I order on your website?

If you are on Net Terms with us and would like to place your orders online, Please call 518-583-2818 or email

When will I receive my order?

If the order is in stock, we will ship it out the same day if the order is received by 2pm EST Monday-Friday. If the order must be shipped from our supplier, shipping may be extended - approx. time 5 days.

What if I never received my order?

If you did not receive your order within 2-3 days of ordering please email or call 518-583-2818

What is your return policy?

Please see our Return Policy here

What if my order is damaged or defective when it is delivered.

If one of your products arrives damaged or defective in some way, please email or call 518-583-2818 right away. DO NOT dispose of the box or any of its contents. We will request that you send us photos as well as the product lot number.


How do I create an account?

Please go here to create an account. If you need further help please call 518-583-2818 or email

I already have an account, how do I log in?

Please go here to log in to your account. If you need further help please call 518-583-2818 or email

I've forgotten the account password, how do I reset it?

If you have forgotten your password and need to reset it, please go to and click the link "Forget your password?". If you need further help please call 518-583-2818 or email

How can I make changes to the details on my account?

To make changes to your account, make sure that you are logged in and go here If you need to change your tax exemption or email address please call 518-583-2818 or email


    • Monday-Friday 9:00 am - 5:00 pm EST