We ship with UPS. UPS Ground Shipping is free on all orders over $140. With the exception of equipment & special orders (for example pallets or products that we do not typically stock). We also use USPS to ship smaller packages. We will ship small packages under 1 lb. by USPS unless otherwise discussed prior to shipping.

You will be able to see if an item is back ordered or dropshipped on your packing slip. Dropshipped items are noted on the product page as being shipped directly from the manufacturer.

Our store will charge you sales tax by default. It is your responsibility to contact us and provide us with a tax exempt certificate so that we can change your account to tax exempt. Please call 518-583-2818 or email orders@grantgraphics.com. You can also upload your tax exemption certificate via this link.

https://www.grantgraphics.com/pages/upload-your-tax-exempt-certificate

At this time we only ship within the continental USA.

If you are on Net Terms with us and would like to place your orders online, Please call 518-583-2818 or email orders@grantgraphics.com

If the order is in stock, we will ship it out the same day if the order is received by 2pm EST Monday-Friday. If the order must be shipped from our supplier, shipping may be extended - approx. time 5 days.

If you did not receive your order within 2-3 days of ordering please email orders@grantgraphics.com or call 518-583-2818

Please see our Return Policy here https://www.grantgraphics.com/pages/return-policy?

If one of your products arrives damaged or defective in some way, please email orders@grantgraphics.com or call 518-583-2818 right away. DO NOT dispose of the box or any of its contents. We will request that you send us photos as well as the product lot number.