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RETURN

Policy

We hope that you are happy with every order that you receive from us, but if are not perfectly satisfied with your items, you may return most new, unused items within 45 days for full credit.

Fast delivery

Same day shipping for in stock orders placed before 2pm

45-days return

You may return most new, unused items within 45 days

Exceptional support

Email orders@grantgraphics.com or call 518-583-2818

FAQ

Who pays for the return shipping?

We will pay the return shipping costs if the return is a result of our error (you received an incorrect item, etc.) If in original packaging and upon inspection, you should expect to receive your credit within 5 days of us receiving it back into our warehouse. All other return cost's will be customer responsibility.

What if my package was damaged in shipping?

If you believe your package was damaged in shipping, we require that you contact us within 3 days of delivery. DO NOT dispose of the box or any of its contents. We will require photos and lot numbers of the items. We will have a replacement item shipped out immediately once damage is confirmed.

Is there a restocking fee?

We charge a 20% restocking fee if the return is not a result of our error.

When will I receive my credit?

Upon inspection of the product, you will receive your credit within 5 days of us receiving the product back into our warehouse.

Can I return expired ink?

We do not accept any expired ink returns, unless at the time of order the shelf life was less than 3 months.